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Privacy Policy

Effective Date: 1/1/2025

At GROSS Print & Design, we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, interact with our services, or make a purchase. By using our website or purchasing from us, you consent to the practices outlined in this policy.

1. Information We Collect

We collect two types of information from you:

Personal Information:
When you make a purchase, create an account, or contact us for support, we may collect the following personal information:

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment information (credit/debit card details)

Non-Personal Information:
When you browse our website, we may collect information such as:

  • IP address

  • Browser type and version

  • Pages visited

  • Device information

  • Time spent on our website

Cookies and Tracking Technologies:
We use cookies to enhance your experience on our site. Cookies are small text files stored on your device that allow us to remember preferences and improve functionality. You can choose to disable cookies in your browser settings, but doing so may impact your user experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process your orders: We use your personal and payment information to complete your purchase and ship your items.

  • To communicate with you: We may contact you with updates about your order, shipping information, and customer support inquiries.

  • To improve our services: Usage data helps us understand how you interact with our website and how we can make improvements.

  • For marketing purposes: If you opt in, we may send you newsletters, special offers, and updates about new products or promotions.

  • To comply with legal obligations: We may use your data to comply with laws, regulations, and legal processes.

3. Sharing Your Information

We respect your privacy and will never sell your personal information. However, we may share your data with trusted third parties under the following circumstances:

  • Payment Processors: To securely process payments, we may share your payment information with third-party payment processors.

  • Shipping Providers: We share your shipping information with trusted delivery carriers to ensure your order reaches you.

  • Service Providers: We may work with third-party service providers to help with marketing, website analytics, or order fulfillment. These partners are obligated to protect your information.

  • Legal Requirements: We may disclose your personal information if required by law, such as in response to a subpoena or other legal processes.

We ensure that third-party service providers comply with our privacy standards and protect your data.

4. How We Protect Your Information

We use a variety of security measures to ensure the protection of your personal information, including:

  • Encryption: Your payment details are encrypted using secure SSL technology to protect your data during transmission.

  • Secure Servers: We store your personal information on secure servers and limit access to authorized personnel only.

  • Regular Audits: Our systems are regularly reviewed and updated to ensure the highest level of security.

However, while we strive to protect your data, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee complete security of your information, but we are committed to taking all reasonable measures to protect it.

5. Your Data Rights and Choices

You have the following rights regarding your personal information:

  • Access to Your Data: You can request a copy of the personal data we have on file for you.

  • Correction of Information: If any of your personal information is incorrect or incomplete, you can request to have it corrected.

  • Deletion of Data: You can request the deletion of your personal data, subject to certain exceptions (such as legal obligations).

  • Marketing Opt-Out: If you no longer wish to receive marketing emails, you can unsubscribe at any time using the “unsubscribe” link at the bottom of our emails or by contacting us directly.

  • Cookie Management: You can manage your cookie preferences through your browser settings.

If you wish to exercise any of these rights, please contact us.

6. Third-Party Links

Our website may contain links to third-party websites. These websites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policies of any third-party sites you visit.

7. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child under 13, we will take steps to delete that information as soon as possible.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will post the updated policy on this page and update the “Effective Date” at the top. We encourage you to periodically review this page for the latest information on how we protect your privacy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, or if you wish to exercise any of your rights, please contact us.

 

Thank you for trusting GROSS Print & Design with your personal information. We are committed to ensuring your privacy and security while providing excellent service.

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